Last updated January 31, 2022
Our focus is complete customer satisfaction. We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.
Pribox offers SaaS service to companies under a 7-day no obligation cancellation policy. The no obligation cancellation begins immediately upon account activation. The 7-day no obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan. Pribox will also not honor a free trial period for customers who were once paying subscribers, cancelled, and then decided to reinstate their subscription to Pribox.
At any time during the 7-day, potential subscribers (customers) can cancel their account and will be refunded in full with a minor service charge.
In order to continue using SaaS after the 7-day no obligation cancellation period, you will be automatically be put to continue to your selected payment plan which you have selected initially at time of buying from a range of selections of monthly or receiving a discount by paying for half yearly or full year of service.
Pribox charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, Pribox will calculate a prorated amount with the first payment due on signing.
All subscriptions monthly, quarterly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by emailing a notice to: [email protected]
Customers will receive an email from Pribox confirming that their subscription to the SaaS service has been cancelled.
Important: No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.
The fees that Pribox charges for the monthly, quarterly, or yearly services exclude phone, and Internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer's agreement with the payment method provider. To be clear: these charges are the customer's responsibility.
Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customers have to write to [email protected]
The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.
With regards to downgrades on a subscription, Pribox does not issue refunds or credits for partial months of service.
Pribox reserves the right to refuse/cancel a subscription to any of the SaaS services bought from pribox.io. If Pribox refuses a new or renewing subscription/membership, registrants will be offered a refund on prorata basis of pending days in subscription plan bought.
These above policies apply to all the SaaS services listed on Pribox unless otherwise noted in the corresponding program materials.